Shipping Policy

SHIPPING TIME

Within 7-15 business days

Delivery can take longer during peak periods or if your parcel is being checked by customs. It may be delayed for 5 business days for any special situations. While we do all we can to ensure your order is delivered on time, we cannot be held responsible for any late delivery or failure to deliver due to circumstances beyond our control.

SHIPPING COSTS

$9.99 USD | Free on orders over $59 USD

TRACKING ORDER

You'll receive a confirmation email from our warehouse once your order is on its way. Please click on the tracking link provided in the email to view the up-to-date tracking status of your parcel.

If you have any trouble tracking your parcel, please email 3198292461@qq.com. We’d be happy to help you out!

DELIVERY

If an order is returned to us due to inaccurate or incorrect address information or because it was declined or undeliverable, We reserves the right to retain the original shipping/handling fee and to deduct a certain amount in the refund for costs incurred related to the return of the undeliverable packages or merchandise.If your order has been damaged during transit, please get in touch with us promptly email 3198292461@qq.com and send us a picture

Please note that claims for missing items or items damaged in transit must be received within five business days of receipt.

OTHER QUESTIONAS

Whether you sign for the order yourself or not, inspect the package and product after you receive it.

Damaged delivery package or product package – Attach the photos of the delivery package and product package to your email.

Items in the package are not the products you ordered (missing or incorrect items) – Attach photos of your received items and packing list in the email.

The package is marked as having been signed for on the courier’s website, but you did not receive the package.

PLEASE NOTES

When encountering force majeure, the processing of orders will be delayed. Nevertheless, it is ensured that your order will be processed in a fast manner when weather permits.

Your order will be sent to the address indicated at checkout. Any package returned to us due to an incorrect or incomplete address will be re-shipped at your expense.

You have to pay your own shipping fee for the returned product if it's not the problem of the quality.